Helping Councils Meet OLG Mandates with Confidence and Clarity
Prosperity supports councils across New South Wales in delivering high-quality, compliant service reviews—now a mandated requirement under the NSW Office of Local Government (OLG) guidelines. These reviews, while similar to internal audits in several ways, are designed to assess service performance, governance, and community value in a structured and transparent way.
With over 30 years of experience in audit, assurance, and advisory services to the public sector, Prosperity is uniquely positioned to help councils meet their obligations while identifying opportunities for improvement, innovation, and cost efficiency.
What Is a Service Review?
A service review is a formal evaluation of council services to determine:
- Effectiveness – Are services meeting community needs and strategic goals?
- Efficiency – Are resources being used optimally?
- Appropriateness – Are services aligned with current and future priorities?
Service reviews are now a key compliance requirement under the OLG’s performance and governance framework, and are increasingly being outsourced by councils seeking independent expertise.
Our Approach
Prosperity’s service review methodology is built on best-practice assurance principles and tailored to the unique needs of each council. We offer:
- Independent, risk-based assessments
- Stakeholder engagement and community feedback
- Benchmarking and comparative analysis to similar councils
- Governance and compliance reviews based on best practice
- Consideration of technology strategies
- Actionable recommendations for service redesign and improvement
Our team includes professionals with deep experience in local government operations, financial sustainability, and performance auditing.
Why Councils Choose Prosperity
- Local Government Specialists: We understand the challenges facing councils, from rate pegging and cost shifting to workforce retention and evolving service expectations.
- Trusted by Councils: We’ve worked with over 50 local government entities including metropolitan, regional and rural councils to develop our deep understanding of the industry.
- Flexible Delivery Models: In-house, outsourced, or co-sourced, Prosperity’s service reviews are designed to fit your resourcing and governance needs.
- Compliance Confidence: We help councils meet OLG mandates and prepare for scrutiny from elected officials, auditors, and the community.
Ready to Support Your Council
Whether you're responding to the OLG mandate or proactively reviewing service performance, Prosperity is ready to help. Our service reviews are designed to deliver clarity, confidence, and actionable insights so your council can focus on what matters most: serving your community.
