Kim commenced working with Prosperity Advisers in June 2006.
Kim has over ten years' experience specializing in the areas of payroll and customer service. Kim provides advice to her clients on all aspects of salary packaging including, payroll, FBT advice, legislation and client benefit changes.
Kim’s team supports the salary packaging group, managing key client relationships at a payroll level both internally and externally.
Kim is responsible for:
- Management of the payroll transaction and reconciliation functions ensuring same day payment of salary packaging benefits.
- Liaison with payroll, accounting and management staff regarding file transfers, updates and queries.
- Workflow management to ensure all claims and applications are processed within agreed time frames.
- Customer service.
- Management and monitoring of phone queues to ensure service standards are met.